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World Class Quality - 9780814404270

Un libro in lingua di Bhote Keki R. Bhote Adi K. edito da Amacom Books, 2000

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Provides a simple, flexible, and non-mathematical approach to applying Dorian Shainin's version of the Design of Experiments technique for improving and maintaining quality. Updated from the 1991 edition to encompass service industries, describe more techniques and examples, and emphasize coaching more strongly. Annotation c. Book News, Inc., Portland, OR (booknews.com)

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