Keeping Score - 9781563273551
Un libro in lingua di Brown Mark Graham edito da Productivity Pr, 2006
- € 42.50
- Il prezzo è variabile in funzione del cambio della valuta d’origine
Keeping Score ensures that you look at the right metrics. The author contends that metrics must focus on the past, present, and future and be based on the needs of the customers, shareholders, and employees. Measuring everything is more damaging than measuring nothing -- pinpointing the vital measures is the key to success. Integrating the "balancing scorecard" concept with a Baldrige approach, Keeping Score will show you how to—
- Evaluate your current approach to measurement
- Pinpoint incorrect performance measurements
- Select the right financial metrics
- Measure customer satisfaction and value
- Measure quality of products and services before they reach customers
- Perform process measurement
- Track supplier performance
- Measure employee satisfaction
- Redesign metrics and systems used to collect and report data
Informazioni bibliografiche
- Titolo del Libro in lingua: Keeping Score
- Sottotitolo: Using the Right Metrics to Drive World Class Performance
- Lingua: English
- Autore: Brown Mark Graham
- Editore: Productivity Pr
- Collana: Productivity Pr (Paperback)
- Data di Pubblicazione: 30 Novembre '06
- Genere: BUSINESS and ECONOMICS
- Pagine: 199
- Dimensioni mm: 228 x 152 x 12
- ISBN-10: 1563273551
- EAN-13: 9781563273551