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Managing and Motivating Contact Center Employees

Un libro in lingua di Carlaw Malcolm (EDT) Peggy Carlaw Deming Vasudha K. Kurt Friedmann edito da McGraw-Hill, 2002

  • € 30,20
  • Il prezzo è variabile in funzione del cambio della valuta d’origine

Managing and Motivating Contact Center Employees reveals how to boost morale, streamline business processes, and inspire outstanding performance from frontline sales and service staff.

This creative and practical book gives instant help to anyone who knows the difficulties of managing in the diverse and dynamic contact center environment.

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