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The Emotional Organization - 9781405160308

Un libro in lingua di Fineman Stephen (EDT) edito da Blackwell Pub, 2007

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Fineman (organizational behavior, U. of Bath, UK) collects 13 essays on emotion in organizations and the implications for social identity, from the standpoint that emotions are social resources or commodities and that they are produced through interpersonal work that is conditioned by culture and the social rules that mandate what is appropriate to feel and express. Contributors discuss how emotion is produced and reproduced by structural and social conditions. They explore different emotional arenas--hospitals, prisons, crisis work with rape victims, service jobs in the US, job centers in the UK, outsourced call centers, website work, telecommuting, and management consultancy--and gender, peer pressure, abuse, and humor, for instance. The second part of the volume addresses the emotionalization of identity, with essays on corporate character, gender and the emotion politics of emotional intelligence, transnationalization, and the effect of workplace aesthetics. Contributors are from Europe, the US, and Australia and work in management, business, communication, psychology, sociology, education, and other fields. Annotation ©2008 Book News, Inc., Portland, OR (booknews.com)

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