The Putting Patients First Field Guide - 9781118444948

The Putting Patients First Field Guide: Global Lessons in Designing and Implementing Patient Centered Care is the ultimate real-world guide to how hospitals, long-term care communities and integrated health care systems around the world are operationalizing the fundamental dimensions of a patient-centered culture, including access to information, family involvement, healing environments, employee and physician engagement, patient advocacy and more. Edited by Susan Framption and Patrick Charmel of Planetree, a nonprofit consulting and research organization dedicated to patient centered care, the book represents a concrete pathway to patient-centered excellence, using lessons from organizations around the world. By featuring real life examples of providers from nearly every continent, this book will underscore the adaptability of a patient-centered approach to accommodate cultural nuances while addressing the universal desire for patients and family members across cultures for holistic health care experiences that promote humanity, partnership and transparency.

1. The Current State of Patient-Centered Care

2. The Patient-Centered Care Movement Goes Global

Part 1: Challenges and Solutions in Patient Centered Care

Each chapter in this section will be organized as follows:

• Begin with patient story to illustrate common frustrations/challenges, sub-optimal patient experiences in traditional health care delivery systems
• Briefing on current state of the topic in health care organizations, with a focus on practice versus theory
• Numerous brief field examples will depict real life solutions to the common challenges illustrated through the patient story; field examples to be inclusive of diverse settings across the healthcare continuum as well as from countries around the world
• Activation exercises will provide opportunities for readers to put the concepts to use and test their comprehension of the chapter content

3. Empowering Patients through Access to Information

4. The Role of Family in Patient-Centered Care

5. Healing Environments: Architecture and Design Conductive to Health

Part 2: Activating Organizational Stakeholders to Create Sustainable Change

6. Creating Organizational Change: Transforming How Health Care is Delivered

7. Culture Change and the Employee Experience

8. Partnering with Patients and Families to Create Change

9 The Role of the Physician in Patient-Centered Care

10. Patient-Centered Care: A Business Imperative

11. Defining and Measuring Patient-Centered Quality