Lean Six Sigma in Service - 9781420078886
Un libro in lingua di Furterer Sandra L. (EDT) edito da CRC Pr I Llc, 2009
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Written for managers and leaders who need to employ Lean Six Sigma applications to improve service, governmental and educational processes, this guide provides step-by-step instructions on how to apply such methodologies as DMAIC and IDDOV. Editor Furterer, an operational performance analyst with Holy Cross Hospital in Florida, has collected case studies and applications from experts in the field that demonstrate how Lean Six Sigma teams have solved project dilemmas and challenges to achieve improvements in the metrics that measure customer satisfaction. The contributors also outline the most common challenges encountered by the teams and describe the steps in which the roots of these problems were identified and addressed. Annotation ©2009 Book News, Inc., Portland, OR (booknews.com)
Informazioni bibliografiche
- Titolo del Libro in lingua: Lean Six Sigma in Service
- Sottotitolo: Applications and Case Studies
- Lingua: English
- Autore: Furterer Sandra L. (EDT)
- Editore: CRC Pr I Llc
- Collana: CRC Pr I Llc (Hardcover)
- Data di Pubblicazione: 20 Maggio '09
- Genere: TECHNOLOGY and ENGINEERING
- Argomenti : Process control Six sigma (Quality control standard Quality control Statistical methods
- Pagine: 468
- Dimensioni mm: 241 x 165 x 25
- ISBN-10: 1420078887
- EAN-13: 9781420078886