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Emotional Intelligence for Managing Results in a Diverse World - 9780891062554

Un libro in lingua di Lee Gardenswartz Jorge Cherbosque Anita Rowe edito da Natl Book Network, 2008

  • € 28.30
  • Il prezzo è variabile in funzione del cambio della valuta d’origine

Gardenswartz (of Gardenswartz & Rowe of Los Angeles whose clients include the Internal Revenue Service, Shell Oil Company, and Walt Disney) and her co-authors present an introduction to Emotional Intelligence (EQ) and explain how competency in managing emotions can be learned. Writing for managers, HR professionals, and diversity and training consultants, they begin by discussing why emotions matter in the workplace and how generational, cultural, language, and behavioral differences can trigger emotions. The remaining chapters present the Emotional Intelligence and Diversity Model and provide examples and activities designed to help staff members and teams learn to understand and deal with feelings. No index is provided. Annotation ©2008 Book News, Inc., Portland, OR (booknews.com)

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