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Strategic Customer Service - 9780814413333

Un libro in lingua di Goodman John A. edito da Amacom Books, 2009

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After explaining the financial rationale behind improving customer service, this business management book outlines a framework for handling customer questions and preventing unnecessary contact, offers advice on building an effective customer service staff, and describes the nine building blocks of brand-aligned customer service. No bibliography or citations are provided. Annotation ©2009 Book News, Inc., Portland, OR (booknews.com)

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