101 Ways to Really Satisfy Your Customers - 9781741750089

Full of practical tips to improve customer service and maintain a level of excellence, this resource helps businesses attract new customers and keep regular customers coming back. Suggestions include understanding customers, using a personalized approach, managing customers over the Internet and telephone, overseeing internal customer service, and stepping in when things go wrong. Helpful tips, such as giving regular customers a contact number for outside normal business hours, offer great ideas for speeding up customer-service transactions for busy owners and managers. Also included are checklists to gauge customer service satisfaction, handle customer complaints effectively, and analyze competition efficiently.

Informazioni bibliografiche

• Titolo del Libro in lingua: 101 Ways to Really Satisfy Your Customers
• Lingua: English
• Autore:  Andrew Griffiths
• Editore: Independent Pub Group
• Data di Pubblicazione: 01 Gennaio '07
• Genere: Lingua Inglese
• ISBN-10: 1741750083
• EAN-13: 9781741750089