Employee Management And Customer Service in the Retail Industry - 9780471723240
Un libro in lingua di Gary Heil Chris Thomas edito da John Wiley & Sons Inc, 2005
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Employee Management and Customer Service in the Retail Industry, by Gary Heil and Chris Thomas, attempts to combine the psychology of dealing with employees and customers with the practical realities of managing a retail business. Organized into ten chapters, this book loosely follows a retail manager's natural progression from interviewing prospective employees, to hiring the right ones, paying them fairly, and keeping them happy on the job.
Informazioni bibliografiche
- Titolo del Libro in lingua: Employee Management And Customer Service in the Retail Industry
- Lingua: English
- Autori : Gary Heil Chris Thomas
- Editore: John Wiley & Sons Inc
- Collana: John Wiley & Sons Inc (Paperback)
- Data di Pubblicazione: 23 Agosto '05
- Genere: BUSINESS and ECONOMICS
- Argomenti : Retail trade Personnel management Retail trade Employees
- Pagine: 190
- Dimensioni mm: 234 x 196 x 19
- ISBN-10: 047172324X
- EAN-13: 9780471723240