Managing Expectations - 9780932633279
Un libro in lingua di Naomi Karten edito da Dorset House, 1994
- € 27.10
- Il prezzo è variabile in funzione del cambio della valuta d’origine
The author is a speaker and seminar leader with experience in technical and customer support and management, and with a background in psychology. She interweaves anecdotes with spelled-out guidelines on such topics as guarding against conflicting messages, keeping jargon to a minimum, listening persuasively, gathering information, and understanding the customer's context. Annotation copyright Book News, Inc. Portland, Or.
Informazioni bibliografiche
- Titolo del Libro in lingua: Managing Expectations
- Lingua: English
- Autore: Naomi Karten
- Editore: Dorset House
- Collana: Dorset House (Paperback)
- Data di Pubblicazione: 01 Gennaio '94
- Genere: BUSINESS and ECONOMICS
- Argomenti : Software engineering Management Consumer satisfaction
- Dimensioni mm: 228 x 152 x 12
- ISBN-10: 0932633277
- EAN-13: 9780932633279