ITIL Version 3 at a Glance - 9780387773926
Un libro in lingua di Long John O. edito da Springer-Verlag New York Inc, 2008
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ITIL® Version 3 At a Glance takes a graphical approach to consolidating the information of ITIL® version 3. ITIL® is an internationally-recognized set of best practices for providing IT service management. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services.The desk reference's unique graphical approach takes otherwise complex textual descriptions and makes the information accessible in a series of consistent, simple diagrams. ITIL® Version 3 At a Glance will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® Version 3 implementation.
Informazioni bibliografiche
- Titolo del Libro in lingua: ITIL Version 3 at a Glance
- Sottotitolo: Information Quick Reference
- Lingua: English
- Autore: Long John O.
- Editore: Springer-Verlag New York Inc
- Collana: Springer-Verlag New York Inc (Paperback)
- Data di Pubblicazione: 11 Gennaio '08
- Genere: COMPUTERS
- Argomenti : Computer service industry Management Information technology Quality control Standards
- Pagine: 82
- Dimensioni mm: 228 x 165 x 12
- ISBN-10: 0387773924
- EAN-13: 9780387773926