Leadership For Great Customer Service - 9781567932287
Un libro in lingua di Mayer Thom A. Cates Robert J. edito da Foundation of the Amer College, 2004
- € 63.20
- Il prezzo è variabile in funzione del cambio della valuta d’origine
Mayer, a consultant in physician leadership and management, and Cates, a practicing emergency department physician, contend that the best way to get buy-in on customer service plans from provider staff is to show them that improving customer service can make their jobs easier. They provide a blueprint for creating and sustaining a practical customer service program that involves nurses, physicians, housekeepers, and lab technicians. There is no subject index. Annotation ©2004 Book News, Inc., Portland, OR (booknews.com)
Informazioni bibliografiche
- Titolo del Libro in lingua: Leadership For Great Customer Service
- Sottotitolo: Satisfied Patients, Satisfied Employees
- Lingua: English
- Autori : Mayer Thom A. Cates Robert J.
- Editore: Foundation of the Amer College
- Collana: Foundation of the Amer College (Paperback)
- Data di Pubblicazione: 01 Gennaio '04
- Genere: MEDICAL
- Argomenti : Patient satisfaction Medical personnel and patient Medical care Quality control
- Pagine: 120
- Dimensioni mm: 234 x 152 x 6
- ISBN-10: 1567932282
- EAN-13: 9781567932287