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Responding to Crisis - 9780805840605

Un libro in lingua di Millar Dan P. (EDT) Heath Robert L. (EDT) edito da Routledge, 2003

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Some 25 experts in crisis communication contribute 21 chapters exploring the nature and ethics of statements used during crisis preparation and response. The opening chapter reviews a rhetorical perspective on organizational crisis. The chapters which follow are designed to be read as a series of experts participating in a panel discussion, in which the authors add their views to establish theoretical and best practices insights regarding what needs to be said, how it can best be said, and when in must be said. For scholars and students in crisis communication. Annotation (c) Book News, Inc., Portland, OR (booknews.com)

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