Managing Conflict in Projects - 9781935589587

Un libro in lingua di George Pitagorsky edito da Project Management Inst, 2012

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Managing Conflict in Projects: Applying Mindfulness and Analysis for Optimal Results by George Pitagorsky charts a course for identifying and dealing with conflict in a project context.Pitagorsky states up front that conflict management is not a cookbook solution to disagreement—a set of prescribed actions to be applied in all situations. His overall approach seeks to balance two aspects of conflict management: analysis based on a codified process and people-centered behavioral skills.The book differentiates conflict resolution and conflict management. Management goes beyond resolution to include relationship building that may serve to avoid conflict or facilitate resolution if it occurs.The author proposes a seven-step model of conflict management: • Step back; • Focus on the process; • Analyze, identify and define; • Seek to understand; • Facilitate; • Address the issue; • Close. Readers will march through successive chapters that explore the elements of the model, not as a rigid hierarchy, but within a context of project implementation. A helpful “conclusions” chapter revisits basic definitions and summarizes concepts, aspects, and processes in one place for wrap-up and future reference. Project conflict is omnipresent. Dealing with it effectively is what really matters. Managing Conflict in Projects provides a straight-forward approach for doing just that.

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