The Best Service Is No Service - 9781423360117
Un libro in lingua di Bill Price David Jaffe Bond Jim (NRT) edito da Brilliance Audio Lib Edn, 2008
- € 32.80
- Il prezzo è variabile in funzione del cambio della valuta d’origine
Arguing that customer service is only needed when companies do something wrong and that businesses need to adop a "no service" mindset, the authors explain how to eliminate the need for service by satisfying customers the first time and by treating a customer service call as a point of dysfunction that requires fixing. Simultaneous.
Informazioni bibliografiche
- Titolo del Libro in lingua: The Best Service Is No Service
- Sottotitolo: How to Liberate Your Customers from Customer Service, Keep Them Happy, & Control Costs, Library Edition
- Lingua: English
- Autori : Bill Price David Jaffe Bond Jim (NRT)
- Editore: Brilliance Audio Lib Edn
- Collana: Brilliance Audio Lib Edn (MP3-CD)
- Data di Pubblicazione: 21 Gennaio '08
- Genere: BUSINESS and ECONOMICS
- Argomenti : Consumer satisfaction Customer services Management Service industries Customer services
- Dimensioni mm: 190 x 133 x 19
- ISBN-10: 1423360117
- EAN-13: 9781423360117