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Freedom from Command & Control - 9781563273278
Un libro in lingua di John Seddon edito da Taylor & Francis, 2005
- € 73.30
- Il prezzo è variabile in funzione del cambio della valuta d’origine
Freedom from Command and Control: Rethinking Management for Lean Service, by John Seddon, applies the Toyota Production System (TPS) to service organizations. It explains how the traditional command-and-control management paradigm of top-down decision making has created high costs and poor service quality - managers are left detached from their employees and remote from their operations.
This book breaks new ground - it posits that the service industry is fundamentally different from manufacturing and shows how TPS principles must be transformed for application in service organizations. Through extensive case material, it explains the difference between command and control and systems thinking and illustrates how the latter leads to improves service, better revenues, lower costs, and higher staff morale.
Informazioni bibliografiche
- Titolo del Libro in lingua: Freedom from Command & Control
- Sottotitolo: Rethinking Management for Lean Service
- Lingua: English
- Autore: John Seddon
- Editore: Taylor & Francis
- Collana: (Hardcover)
- Data di Pubblicazione: 05 Gennaio '05
- Genere: BUSINESS and ECONOMICS
- Argomenti : Industrial management Industrial management Employee participation Organizational effectiveness
- Pagine: 238
- Dimensioni mm: 234 x 158 x 19
- ISBN-10: 1563273276
- EAN-13: 9781563273278