Hardwiring Excellence - 9780974998602
Un libro in lingua di Quint Studer edito da Fire Starter Pub, 2004
- € 25.00
- Il prezzo è variabile in funzione del cambio della valuta d’origine
A "textbook with passion", Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence. In this book, author Quint Studer, CEO of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since. Studer, a nationally acclaimed educator, coach, and thought leader in healthcare today, is a master storyteller, mixing "chicken soup style" stories with personal insight, simple tools, and in-depth recommendations on how good organizations can become great ones. Based on Studer Group's Nine Principles SM, Quint Studer shows how to retain more employees; ensure better customer service; build strong leadership, align organizational values, goals, and results; increase communication; reward and recognize individual success while also requiring accountability; and move operational performance for better financials, market share, and growth. At the core of the journey, he says, is a sense of purpose, worthwhile work and making a difference. When organizations learn how to harness this passion in their employees, they create a success spiral with ever increasing momentum.
Informazioni bibliografiche
- Titolo del Libro in lingua: Hardwiring Excellence
- Sottotitolo: Purpose, Worthwhile Work, Making A Difference
- Lingua: English
- Autore: Quint Studer
- Editore: Fire Starter Pub
- Collana: Fire Starter Pub (Paperback)
- Data di Pubblicazione: 30 Marzo '04
- Genere: BUSINESS and ECONOMICS
- Argomenti : Health services administration Medical care Quality control Leadership
- Pagine: 280
- Dimensioni mm: 228 x 158 x 19
- ISBN-10: 0974998605
- EAN-13: 9780974998602