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Quality in Audiology - 9781597564724

Un libro in lingua di Brian Taylor edito da Plural Pub Inc, 2013

  • € 47.10
  • Il prezzo è variabile in funzione del cambio della valuta d’origine

Emphasizing that the business of audiology is "a little of Mayo Clinic and a little of Nordstrom," Taylor (editor, quarterly publication Audiology Practices) outlines how clinicians and business managers can employ quality methods such as Six Sigma and TQM to improve the audiology healthcare environment. Focus is on improving all aspects of the patient experience, from marketing to health practice, encompassing patient interactions with front office staff as well as clinicians. The author writes in a conversational style with a sense of humor and quotes from classic rock songs. Visual elements include b&w photos and charts, summary tables, process diagrams, and a color illustration on the cover. Annotation ©2013 Book News, Inc., Portland, OR (booknews.com)

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