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Telephone and Helpdesk Skills - 9781493906376
Un libro in lingua di Adrian Wallwork edito da Springer Verlag, 2014
- € 18.00
- Il prezzo è variabile in funzione del cambio della valuta d’origine
If you are a non-native English speaker and make telephone calls as part of your work, then this book is for you. By applying the suggested guidelines, you will stand a much greater chance of making an effective telephone call. You will learn how to:
- prepare for a call both psychologically and from an English language point of view
- receive calls (if you work on reception)
- leave messages
- find out about another company and talk about your own company
- chase people (i.e. people who have not followed up your requests)
- deal with difficult calls and callers, and improve your telephone manner
- use the telephone while working on a help desk or helpline
- resolve language difficulties (i.e. when you cannot understand the other person's English)
- improve your pronunciation
- use resources on the Internet to improve your listening skills
The book concludes with a chapter of useful phrases. There is a brief introduction for trainers on how to teach telephone and helpdesk skills within a Business English course.
Informazioni bibliografiche
- Titolo del Libro in lingua: Telephone and Helpdesk Skills
- Sottotitolo: A Guide to Professional English
- Lingua: English
- Autore: Adrian Wallwork
- Editore: Springer Verlag
- Collana: Springer Verlag (Paperback)
- Data di Pubblicazione: 20 Giugno '14
- Genere: EDUCATION
- Pagine: 178
- Dimensioni mm: 233 x 154 x 0
- ISBN-10: 1493906372
- EAN-13: 9781493906376