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Ford Robert C Books

Books di Ford Robert C

Managing Hospitality Organizations

Managing Hospitality Organizations

Ford Robert C.  Sturman Michael C. 
edizioni Sage Pubns collana Sage Pubns (Paperback)

€ 105,30
Managing Quality Service in Hospitality

Managing Quality Service in Hospitality

Ford Robert C.  Sturman Michael C.  Heaton Cherrill P. 
edizioni Delmar Pub collana Delmar Pub (Hardcover), 2011

MANAGING QUALITY SERVICE IN HOSPITALITY: HOW ORGANIZATIONS ACHIEVE EXCELLENCE IN THE GUEST EXPERIENCE, 1st edition teaches the concept of treating customers as guests and creating a "WOW" experience for them. Many other texts in this subject area skip over guest-focused service strategy in hospitality or service This...

€ 96,80
Hr at Your Service

Hr at Your Service

Ford Robert C.  Latham Gary P. 
edizioni Paul & Co Pub Consortium collana Paul & Co Pub Consortium (Paperback), 2012

Focusing on the day-to-day delivery of quality service that can drive a successful partnership between the Human Resources (HR) department and the rest of the company, this handbook demonstrates how HR managers can and must ensure that their teams develop the ability to anticipate and attend to the needs, wants, and...

non acquistabile
€ 33,80
Managing the Guest Experience in Hospitality

Managing the Guest Experience in Hospitality

Ford Robert C.  Heaton Cherrill 
edizioni Cengage Learning collana Cengage Learning (Paperback)

This book is organized around the 14 "Service Principles" with a chapter dedicated to each. The most recent research is integrated throughout to support each principle and each chapter provides "Exemplars of Excellent Service". A "Moment of Truth" feature interspersed throughout the book provides an open-ended guest...

non acquistabile
€ 91,50