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Kaplan Books

Books editi da Kaplan con argomento Customer Services

Customer Tells

Customer Tells

Seldman Marty  Futterknecht C. John  Sorensen Benjamin S. 
edizioni Kaplan collana Kaplan (Paperback)

What trait do championship poker players and world-class customer service professionals have in common? The ability to reliably read people.  Customer Tells, the innovative new book by bestselling author Dr. Marty Seldman, focuses on the key concept of the “tell,” the ability to read mannerisms, to understand what...

€ 15,30
111 Ways to Justify Your Commission

111 Ways to Justify Your Commission

Lee michael Soon 
edizioni Kaplan collana Kaplan (Paperback)

Due to the growing threat of discounted real estate services and online competition, the number of real estate transactions completed by traditional professionals is dropping every year. Therefore, real estate professionals today are finding that the basic services of the past no longer are enough to appease the savvy...

non acquistabile
€ 15,80