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Portfolio Books

Books editi da Portfolio con argomento Customer Relations Customer Loyalty

The Effortless Experience

The Effortless Experience

Dixon Matthew  Toman Nick  Delisi Rick 
edizioni Portfolio collana Portfolio (Hardcover)

From the author of the acclaimed Wall Street Journal bestseller The Challenger Sale Conventional wisdom holds that to increase loyalty, companies must ?delight” customers by exceeding service expectations. Some focus on dazzling them at the cost of neglecting to solve basic service problems?a big strategic mistake....

disp. incerta
€ 26,80
Never Lose a Customer Again

Never Lose a Customer Again

Coleman Joey 
edizioni Portfolio collana Portfolio (Hardcover) , 2018

disp. incerta
€ 25,90