John Wiley Sons Inc Books
Books editi da John Wiley Sons Inc pubblicati nella collana John Wiley Sons Inc Hardcover con argomento Hospitality Industry Customer Services Business Economics Industries Hospitality Travel Tourism Bisacs
Guest Service in the Hospitality Industry
Bagdan Paul Ph.D.
edizioni John Wiley & Sons Inc collana John Wiley & Sons Inc (Hardcover) , 2012
This book adopts a general approach that incorporates various thoughts from different parts of the industry, differing from property to property. It discusses issues and debunks myths about customer service with concepts that are solid and proven in the industry. Furthermore, this new text includes all of the major...