Raving Fans (CD Audiobook) - 9780739309537
Un libro in lingua di Kenneth Blanchard Sheldon Bowles Adamson Rick (NRT) Borges Kate (NRT) Mollard John (NRT) edito da Random House, 2004
- € 13.40
- Il prezzo è variabile in funzione del cambio della valuta d’origine
Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.
America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.
Informazioni bibliografiche
- Titolo del Libro in lingua: Raving Fans (CD Audiobook)
- Sottotitolo: A Revolutionary Approach to Customer Service
- Lingua: English
- Autori : Kenneth Blanchard Sheldon Bowles Adamson Rick (NRT) Borges Kate (NRT) Mollard John (NRT)
- Editore: Random House
- Collana: Random House (CD/Spoken Word)
- Data di Pubblicazione: 01 Gennaio '04
- Genere: BUSINESS and ECONOMICS
- Argomenti : Customer services Audiobooks
- Dimensioni mm: 139 x 120 x 12
- ISBN-10: 0739309536
- EAN-13: 9780739309537