- Libreria
- >
- Libri in lingua
- >
Please Every Customer - 9780071748360
Un libro in lingua di Lucas Robert W. edito da McGraw-Hill, 2011
- € 21.70
- Il prezzo è variabile in funzione del cambio della valuta d’origine
A one-stop resource for delivering great customer service across any cultural boundary
As the economy globalizes, cultural boundaries in commerce are being erased—which makes your customers an increasingly diverse group. In order to stay competitive, you need to be able to communicate with them clearly and effectively.
Please Every Customer helps you create an environment in which everyone is recognized as a valuable component of the customer-provider chain. No other book addresses the issues as thoroughly or provides the kind of direct advice you need to ensure success. Please Every Customer teaches you how to:
- Communicate effectively
- Build trust across cultures
- Serve different genders
- Understand cultural nuances
- Provide service to customers of any age who speak English as a second language or has special needs
Demographics are changing before our eyes. You need to prepare now for the future . . . because it's already here. Please Every Customer is your roadmap to the new world of customer service.
Informazioni bibliografiche
- Titolo del Libro in lingua: Please Every Customer
- Sottotitolo: Delivering Stellar Customer Service Across Cultures
- Lingua: English
- Autore: Lucas Robert W.
- Editore: McGraw-Hill
- Collana: McGraw-Hill (Paperback)
- Data di Pubblicazione: 24 Marzo '11
- Genere: BUSINESS and ECONOMICS
- Argomenti : Customer services Customer relations Consumer behavior Cross-cultural studies
- ISBN-10: 0071748369
- EAN-13: 9780071748360