Customer Service - 9780135063972
Un libro in lingua di Timm Paul R. edito da Prentice Hall, 2010
- € 75.70
- Il prezzo è variabile in funzione del cambio della valuta d’origine
Customer Service: Career Success through Customer Loyalty, 5e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition is reorganized so it is easy to see how key concepts fit together. New information is included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that exceeds customer expectations and creates loyalty and success.
Informazioni bibliografiche
- Titolo del Libro in lingua: Customer Service
- Sottotitolo: Career Success Through Customer Loyalty
- Lingua: English
- Autore: Timm Paul R.
- Editore: Prentice Hall
- Collana: Prentice Hall (Paperback)
- Data di Pubblicazione: 03 Gennaio '10
- Genere: BUSINESS and ECONOMICS
- Argomenti : Customer services Consumer satisfaction Customer relations
- Pagine: 226
- Dimensioni mm: 247 x 196 x 12
- ISBN-10: 0135063973
- EAN-13: 9780135063972